About Sign of the Crab’s Products and Services
Our name, Strom, means “stream or river” in the family’s native land of Norway. Thus, the beautiful rivers of the world are represented in our faucets’ names, now joined by our tubs named after exquisite lakes around the world.
Our innovations are many and for over 40 years our customers have placed their trust in us. We have traveled tirelessly to find our items, to keep our quality high and to keep our pledge to you: We will continue to search the world for the highest quality products and the best people to serve you.
All Products are Solid Brass
Our faucets are constructed with high quality, low lead brass. They meet all current regulations with regard to lead composition. Each item is individually assembled and tested in the United States.
Our finishes include Chrome, Matte Nickel, Polished Nickel, Supercoated Brass, Oil Rubbed Bronze. The Oil Rubbed Bronze (“non-living”) is a fragile finish that must be inspected prior to installation and are not warranted further.
Care of Supercoat Brass
Supercoat items should be wiped gently with a soft cloth after each use.
Plumber’s putty should not be used for installation. Use of plumber’s putty, detergents or abrasive cleaners will void the warranty of the finish as they may cause deterioration of the coating. We recommend a bead of waterproof silicone where putty is needed.
All faucets will be shipped with 1/4 turn ceramic valves. Our 1/4 turn ceramic cartridge uses 2 ceramic discs that rotate to open and close the valve, minimizing mechanical wear. Thermostatic valves control the output of the faucet and keep the temperature constant. We now offer a Limited Lifetime Warranty on our cartridges for all of our faucets for as long as the original purchaser owns the unit. We will provide new cartridges as deemed necessary by our Customer Service Department to the original owner only, with provided proof of purchase.
Leg Tub Faucets
Our leg tub faucets are faithful reproductions of antique originals. Our British Telephone Series have Swing Arm Couplers installed for variable centers. All other faucets with standard inlet assemblies have 3-3/8″ centers. All handheld shower units with hoses come with a vacuum breaker as part of the set.
Our Widespread Lavatory Sets all include a pop-up drain. The widespread sets have 12” stainless steel flex hoses to vary the centers from 8” to 12.”
Installation Instructions are included with every faucet and are also available on our website.
Our tubs are warranted to be free of manufacturing and finish defects for a period of 5 years from date of purchase, when properly installed by a qualified, licensed plumber. In most cases on-site repair of the tub will be accomplished, minimizing the inconvenience to the customer.
All items are warranted to be free of manufacturing and finish defects for a period of 5 years from date of purchase, when properly installed by a qualified, licensed plumber. This warranty covers replacement of defective parts, not of complete product, unless deemed necessary by a customer service representative. The warranty does not extend to labor charges or air freight charges when repair or replacement of the item is needed. The warranty only applies to interior installations. Shower Curtains are not warranted.
Ceramic Faucet Handle Warranty
All our ceramic faucet handles are warranted for 5 years from date of purchase.Any ceramic handle developing cracks or chips will be promptly replaced, as a cracked or broken handle may result in personal injury.
Lifetime Supercoat Brass Warranty
For the many customers that desire a beautiful polished brass finish and want to avoid the necessity of polishing, we have developed our Supercoat Brass protective finish. Our Supercoating is a 2 part epoxy, applied electrostatically, and baked on to insure a lasting shine. It is absolutely guaranteed for as long as the original purchaser owns their home and proper maintenance instructions are followed. The product must be returned to our factory for re-coating. We will re-coat, not replace the product if a defect of the Supercoat finish occurs.
Prices are subject to change without notice. Unless price is protected in writing, shipments will be at prevailing prices.